Genesys Cloud Architect (CX)

TL;DR

Genesys Cloud Architect (CX): Leading the design and evolution of cloud-based contact center solutions with an accent on scalable and resilient architectures on the Genesys Cloud CX platform. Focus on integrating third-party systems, defining technical roadmaps, and ensuring high availability for enterprise-scale customer experience solutions.

Location: Texas City, TX, USA

Company

Global IT services and consulting company supporting digital transformation for some of the world's largest enterprises.

What you will do

• Lead the end-to-end architecture and design of Genesys Cloud CX solutions.
• Translate business requirements into scalable, secure, and high-performing technical designs.
• Define and drive the technical roadmap for contact center and CX platforms.
• Oversee integrations with third-party systems such as CRM, WFM, and analytics platforms.
• Guide and mentor engineering teams, ensuring architectural standards and best practices are followed.
• Ensure solutions meet all security, compliance, and performance requirements.

Requirements

• 7+ years of experience in contact center technologies, with strong expertise in Genesys Cloud CX solutions.
• Proven experience in designing and delivering large-scale cloud contact center solutions.
• Strong knowledge of IVR, call flows, routing strategies, and Omnichannel solutions.
• Hands-on experience with API integrations (REST/SOAP) and microservices architecture.
• Deep knowledge of SIP infrastructure, including SIP protocol and Session Border Controllers (SBCs).
• Experience integrating Genesys Cloud CX with CRM platforms like Salesforce, Microsoft Dynamics, or ServiceNow.

Culture & Benefits

• Values-driven organization with a culture of Relentless Performance.
• Opportunity to work within a global leader operating across 5 continents and 25+ countries.
• Fast-paced environment with an annual growth rate exceeding 25%.
• Engagement in high-impact digital transformation projects for major enterprises.