IT Support Admin (Executive Briefing Center)

TL;DR

IT Support Admin (Executive Briefing Center): Manage the technology of the Executive Briefing Center (EBC) to ensure seamless executive briefings and client demonstrations with an accent on frontline AV/video-conferencing support, incident response during time-sensitive events, and maintaining reliable disaster recovery-ready operations. Focus on configuring, troubleshooting, and documenting the EBC technology stack while collaborating with sales, product specialists, and executives to deliver flawless technical experiences.

Location: USA - Sunnyvale, CA

Salary: $85,000 - $120,000 per year

Company

CrowdStrike is a cybersecurity company providing an AI-native platform to stop breaches.

What you will do

• Support daily operations of the Executive Briefing Center to keep all technology systems working for client presentations, demonstrations, and executive meetings
• Configure, troubleshoot, and maintain advanced audiovisual equipment, video conferencing systems, and interactive presentation technologies
• Collaborate with sales teams, product specialists, and executives to prepare customized technical demonstrations and environments for client needs
• Provide white-glove technical support for visiting executives and clients, resolving issues quickly and discreetly
• Document and implement standard operating procedures for the EBC technology stack, including maintenance schedules, system updates, and disaster recovery protocols

Requirements

• Exceptional organizational skills to manage multiple priorities and stay composed during time-sensitive executive briefings and demonstrations
• Strong understanding of security best practices and worst practices, including real-world application
• On-call experience with the ability to respond within agreed time limits, work continuously until resolution, and escalate when appropriate

Culture & Benefits

• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays, plus paid parental and adoption leaves
• Professional development opportunities for all employees
• Vibrant office culture with world-class amenities
• Market leader in compensation and equity awards

Hiring process

• Interviews to assess technical support experience, troubleshooting approach, and ability to support executives during live events
• Evaluation of fit for process-driven operations and on-call incident response expectations