Account Manager I - Covered Care

TL;DR

Account Manager I - Covered Care (Collections): Manage 31–60 day past-due customer accounts by negotiating payment plans, making outbound calls, and using skip-tracing tools to reduce delinquencies with an accent on FDCPA-compliant communication and meeting daily/monthly performance goals. Focus on high-volume call handling, quality/compliance standards, and problem-solving to prevent loan losses.

Company

hirify.global is a privately held auto finance company providing automotive lending and related services.

What you will do

• Negotiate with customers to develop workable payment plans for accounts 31–60 days past due.
• Make outbound calls to secure successful payments or timely arrangements to resolve delinquencies.
• Meet and exceed daily and monthly goals while maintaining quality and compliance standards.
• Use skip-tracing tools to locate customers or collateral when needed.
• Reduce delinquency within the assigned queue and contribute to department-wide targets.
• Follow company policies and quality standards to ensure accurate, compliant, and professional customer experiences.

Requirements

• Location: On-site in Las Vegas, NV (Covered Care | LV Corp, 300 S 4th St, Las Vegas, NV 89101, USA)
• Type at least 35 WPM with strong computer and data-entry skills.
• Excellent communication and negotiation skills with professional phone etiquette.
• Understanding of collection laws, including the Fair Debt Collection Practices Act (FDCPA).
• Proficiency in Microsoft Excel and Outlook; comfortable navigating web-based applications.
• 2+ years of collections experience preferred; high school diploma or equivalent required.

Culture & Benefits

• Full-time benefits: medical, dental, and vision; life insurance and long-term disability.
• 401K matching, Flexible Spending Account, and Employee Stock Ownership Program (with company matching).
• Paid vacations, paid sick days, and paid holidays; wellness programs and annual flu shot.
• Career path opportunities and employee loan assistance.
• Base pay: $17.28 per hour plus bonus potential up to $3,000 monthly based on individual and team performance.

Hiring process

• Interview and evaluation of communication/negotiation fit and collections knowledge (including FDCPA).
• Assessment of typing speed and computer/data-entry capability.
• Final selection based on performance expectations for high-volume, goal-driven collections work.