Collections Officer

TL;DR

Collections Officer (Fintech): Driving recovery on delinquent accounts through field visits, customer engagement, and disciplined follow-ups to minimize portfolio roll rates. Focus on managing repayment plans, negotiating settlements, and ensuring compliance with internal policies and regulatory requirements.

Location: Hybrid in Warri, Delta and Ibadan, Oyo, Nigeria

Company

hirify.global is a pioneering mobile banking institution focused on extending credit and financial services to emerging markets, primarily operating in Nigeria with a multicultural workforce.

What you will do

• Conduct daily field visits to defaulting customers to drive repayments and meet productivity targets.
• Manage assigned portfolio to reduce roll rates and prevent movement into higher delinquency buckets.
• Track, follow up, and convert promises to pay into actual payments.
• Negotiate repayment plans and settlements within approved guidelines.
• Maintain accurate records and update customer information to improve contactability.
• Escalate non-responsive or high-risk accounts and ensure timely reporting of recovery activities.

Requirements

• Bachelor’s degree in any relevant field.
• 1–2 years’ experience in collections or field recovery.
• Understanding of delinquency management and roll rates.
• Strong negotiation and communication skills.
• Proficiency in Microsoft Excel.
• Self-driven, accountable, and comfortable working in a target-driven environment.

Culture & Benefits

• Private Health Insurance.
• Pension Plan.
• Training & Development opportunities.
• Performance Bonus.

Hiring process

• Screening call with the Recruiter (30 minutes).
• Technical interview with the Hiring Manager (~30 minutes).