Collection Agency Manager (Fintech)

TL;DR

Collection Agency Manager (Fintech): Leading and overseeing collection agency operations to ensure compliance, efficiency, and high recovery performance with an accent on strategic management and hands-on supervision. Focus on maximizing recovery rates, minimizing delinquency, and promoting continuous improvement across teams.

Location: National Capital Region, Philippines

Company

hirify.global is a fast-growing fintech company based in the National Capital Region, Philippines, focused on transforming financial services.

What you will do

• Direct and manage day-to-day operations of collection agencies.
• Develop strategies to maximize recovery rates and minimize delinquency.
• Supervise Collection Agencies Supervisors, agents, and Quality Control (QC) specialists.
• Oversee QC specialists to ensure adherence to compliance protocols and customer service standards.
• Act as the primary liaison between agencies and clients.
• Prepare detailed reports on recovery rates and operational efficiency.

Requirements

• 3+ years in collections or accounts receivable.
• 3+ years in a managerial, supervisory, or quality control role within a collection agency.
• Strong leadership and people management abilities.
• Knowledge of debt collection laws and compliance standards.
• Excellent communication and negotiation skills.