Collection Agency Supervisor (Fintech)

Location: Philippines

Company

hirify.global is a fintech company building digital financial products and lending solutions in the Philippines, with a focus on financial inclusion and customer service.

What you will do

• Direct and manage the day-to-day operations of collection agencies.
• Develop strategies to maximize recovery rates and minimize delinquency.
• Supervise collection agency supervisors, agents, and quality control specialists, providing coaching, mentoring, and performance evaluations.
• Oversee quality control, audits, scripts, compliance protocols, and customer service standards.
• Act as the liaison between agencies and clients, present performance reports, negotiate service agreements, and resolve escalated disputes.
• Analyze recovery, compliance, and efficiency metrics and recommend process or technology improvements.

Requirements

• 3+ years of experience in collections or accounts receivable.
• 3+ years of experience in a managerial, supervisory, or quality control role within a collection agency.
• Strong leadership and people management abilities.
• Knowledge of debt collection laws and compliance standards.
• Analytical and data-driven decision-making skills.
• Excellent communication and negotiation skills.
• Proficiency in collection software and reporting tools.

Culture & Benefits

• Opportunity to contribute to a growing international fintech company.
• Work focused on accessible digital financial products, financial inclusion, and customer service.
• Role based in the Philippines.