Enterprise Customer Success Manager (AI)

TL;DR

Enterprise Customer Success Manager (AI): Partnering with large enterprise customers to guide their AI-driven customer service transformation using the Fin AI Agent with an accent on strategic roadmap definition and automation maturity. Focus on business process mapping, translating technical requirements into solution designs, and quantifying ROI for C-suite stakeholders.

Location: Hybrid in Dublin, Ireland (must be in office at least three days per week)

Company

hirify.global is an AI Customer Agent company providing high-performance AI solutions (Fin) to help businesses automate and optimize customer support.

What you will do

• Develop trusted advisor relationships with C-suite stakeholders and individual contributors across a high-value enterprise portfolio.
• Facilitate process mapping and requirements gathering to define automation and AI maturity roadmaps.
• Collaborate with engineers to translate customer needs into Fin solution designs and prompt strategies.
• Quantify customer value through ROI metrics and executive briefings to drive expanded investment.
• Monitor usage patterns to identify risks and uncover expansion opportunities.
• Act as the Voice of the Customer internally to influence the product and solutions strategy.

Requirements

• 10+ years of customer-facing experience in management consulting, strategy, or enterprise SaaS CSM roles.
• Experience with business process mapping and solution design at enterprise scale.
• Strong technical acumen and passion for AI; ability to discuss technical concepts with engineering teams.
• Ability to analyze AI performance data (automation/resolution rates, CSAT) and translate it into business outcomes.
• Proven experience managing multi-threaded Success Plans across complex enterprise accounts.
• Must be based in Dublin, Ireland to comply with the hybrid office policy.

Culture & Benefits

• Competitive salary and equity in a fast-growing product company.
• Open vacation policy and flexible holidays.
• Comprehensive health and dental insurance for employees and dependents.
• Unlimited access to Claude Code and top-tier AI tools for experimentation.
• Daily lunch and snacks provided in the office.
• Pension scheme with matching up to 4%.