Manager, Account Management (AI)

TL;DR

Manager, Account Management (SaaS/AI): Leading a team of Account Managers to drive retention, growth, and adoption of legal AI products with an accent on AI-first workflows and process optimization. Focus on scaling team operations, improving conversion funnels, and managing complex customer escalations in a high-velocity environment.

Location: Hybrid (Expectation for local employees in Vancouver, Calgary, Toronto, Dublin, London, New York City, or Sydney to be in office min. twice per week)

Salary: $113,500 – $170,300 CAD

Company

hirify.global is a global leader in legal AI technology empowering legal professionals and law firms to work smarter and more securely.

What you will do

• Lead a growing team of Team Leads and Account Managers responsible for customer retention, growth, and product adoption.
• Develop and launch AI-first outreach strategies, playbooks, and operational workflows to drive efficiency.
• Manage high-stakes customer escalations and implement proactive retention strategies (activation and penetration).
• Own revenue forecasting and pipeline health, identifying upsell and cross-sell opportunities within existing accounts.
• Recruit, onboard, and mentor team members using situational leadership to foster a results-driven culture.
• Collaborate cross-functionally to optimize lead sources and reduce administrative friction in the customer journey.

Requirements

• 3+ years of management experience leading both individual contributors and emerging leaders.
• Proven track record of scaling teams, tools, and workflows in a high-velocity SaaS environment.
• Experience building and deploying cutting-edge Customer Success AI workflows and applications.
• Strong background in sales fundamentals and managing revenue-delivering teams.
• Expertise in owning complex customer escalations and ensuring successful outcomes.
• Data-driven management approach with a focus on KPIs and target achievement.

Nice to have

• Experience in FinTech or Scaled Success.
• Proficiency with Salesforce, ChurnZero, or similar SaaS tools.
• Experience working within a dynamic, fast-moving startup environment.
• Bachelor’s degree or equivalent professional experience.

Culture & Benefits

• Competitive, equitable salary with top-tier health, dental, and vision insurance.
• Hybrid work environment with a focus on local collaboration.
• Flexible time off policy, with an encouraged 20 days off per year.
• $2,000 annual counseling benefit.
• RRSP matching and RESP contributions.
• hirify.globalversary recognition program for long-term tenure.