Customer Success Manager (AdTech)

TL;DR

Customer Success Manager (AdTech): Primary point of contact for SaaS clients, focusing on onboarding, technical support, and identifying growth opportunities with an accent on API integrations and client advocacy. Focus on bridging the gap between customer needs and product development to drive revenue growth and platform adoption.

Location: Remote (Porto, Portugal). Relocation package and critical skills visa may be offered.

Company

International ad tech startup specializing in proprietary ad-serving technology and custom-built infrastructure.

What you will do

• Act as the primary point of contact and advocate for clients using hirify.global SaaS products.
• Onboard and educate new clients to ensure they realize the platform's value proposition.
• Provide technical support for API integrations and resolve client issues.
• Collaborate with Product and Engineering teams to communicate feature requests and reported bugs.
• Partner with Sales to identify and close upselling and cross-selling opportunities.
• Coordinate cross-functionally with Marketing and Sales to maintain a customer-centric process.

Requirements

• Previous experience in digital advertising, marketing, or a SaaS company.
• Proven track record in customer-facing roles such as Account Management or Customer Support.
• Excellent English proficiency (written and spoken).
• Strong technical literacy and ability to learn complex technical concepts quickly.
• Experience with CRM and Ticket management tools (Hubspot and Jira are advantages).
• Degree in a relevant field or equivalent professional experience.

Nice to have

• Understanding of B2B SaaS business models.
• Bi-lingual capabilities.
• Ability to thrive in a fast-paced startup environment.

Culture & Benefits

• Remote work flexibility with a €500 home office setup budget.
• Comprehensive training budget (up to €1500/year) and access to Udemy and EXOGROUP University.
• Health and well-being perks: private health insurance, Calm app subscription, and subsidized activities.
• Work-life balance: flexible start times, summer schedule, and your birthday off as a paid holiday.
• Additional perks: meal card, flexible compensation (€500/year), and exciting team buildings (e.g., Ibiza).