Director, Sales (CX)

TL;DR

Director, Sales (CX): Driving new business acquisition for customer experience solutions with an accent on Genesys Cloud, Google CES, and Amazon Connect. Focus on building GTM strategies, closing complex enterprise deals, and positioning AI-enabled CX outcomes to C-level stakeholders.

Location: Must be based in the United States

Company

A global IT services and consulting company that bridges enterprise and start-up innovation, supporting digital transformation for world-leading organizations.

What you will do

• Drive the full sales cycle for new business, from initial prospecting to closing.
• Build and execute GTM strategies leveraging relationships with Cloud Service Providers.
• Act as a strategic advisor to clients regarding engineering and managed services for CX outcomes.
• Collaborate with marketing, alliances, and sales engineering teams to maximize co-selling opportunities.
• Position AI-enabled CX solutions, including automation and analytics, as core business value.

Requirements

• Must be based in the United States
• 10+ years of experience in IT services or managed services sales within CX and CCaaS domains.
• Proven track record of closing complex, multi-stakeholder 7-figure enterprise deals.
• Demonstrated success in net-new logo acquisition for enterprise customers.
• Deep expertise in the CSP ecosystem, specifically Genesys, Google, or Amazon.
• Exceptional communication skills with the ability to build trust with C-level stakeholders.

Culture & Benefits

• Comprehensive compensation and benefits package including health insurance.
• Work from anywhere culture with high flexibility.
• Professional development opportunities including certifications and mentorship.
• Inclusive, multicultural environment with a focus on social sustainability.
• Strong track record of project success and year-over-year revenue growth.