Account Executive - Digital Sales - CCaaS (AI)

TL;DR

Account Executive - Digital Sales - CCaaS (AI): Drive new enterprise and upper mid-market business growth by selling CCaaS, AI, and customer experience/digital transformation solutions with an accent on consultative, multi-stakeholder deal cycles and executive-level relationship building. Focus on generating net-new pipeline independently, responding to RFPs, and closing complex contracts while positioning multi-vendor CCaaS and CX offerings.

Location: Austin, TX (Remote)

Company

hirify.global provides CCaaS and customer experience solutions for enterprise organizations.

What you will do

• Generate new business revenue by selling CCaaS, AI, customer experience, and digital transformation solutions.
• Develop and execute strategic account plans to identify, penetrate, and expand target enterprise and upper mid-market accounts.
• Prospect and build pipeline through outbound business development, partner relationships, networking, referrals, and industry engagement.
• Lead complex sales cycles from discovery through contract negotiation and close, managing forecasting and pipeline activity in CRM.
• Engage executive stakeholders (CIO/COO/Customer Experience/Contact Center/Operations) and coordinate cross-functional teams to deliver tailored solutions.
• Respond to RFPs, build business cases, and present solution recommendations to executive audiences while meeting quota targets.

Requirements

• 10+ years of mid-market to enterprise consultative solution-selling experience.
• 4+ years of sales experience in CCaaS, contact center, CX, SaaS, or customer service technology.
• Proven net-new business generation and closing complex enterprise deals, including consistent quota attainment.
• Experience managing multi-stakeholder sales processes in enterprise organizations.
• Strong understanding of customer experience operations and modernization topics (contact center modernization, cloud migration, AI/automation, or related technologies).
• Excellent presentation, negotiation, communication, and relationship-building skills.

Nice to have

• Experience selling CCaaS/CX/AI and workforce optimization/contact center transformation solutions in leading ecosystems (e.g., NICE CXone, Genesys Cloud, Zoom Contact Center, Five9, Cisco, Microsoft, Google, Cognigy).
• Experience selling complex technology + professional services engagements (six-figure to multi-million-dollar opportunities).
• Established relationships with enterprise contact center, customer experience, IT, and operations leaders.

Culture & Benefits

• Hunter-focused individual contributor role focused on creating and closing new logo opportunities.
• Remote workplace with an Austin, TX location.
• Emphasis on consultative selling, disciplined pipeline management, and cross-functional collaboration.
• Opportunity to work across sales, consulting, delivery, and partner organizations.

Hiring process

• Interviews focused on enterprise consultative selling experience, multi-stakeholder deal execution, and quota/closing track record.
• Discussion of approach to pipeline generation, RFP responses, and positioning CCaaS/CX/AI solutions.