Customer Loyalty Specialist (Dutch)

TL;DR

Customer Loyalty Specialist (Banking): Managing operational requests and documentation for corporate international clients with an accent on banking operations, SWIFT correspondence, and account administration. Focus on ensuring accuracy in client data, resolving operational challenges, and maintaining high service standards within an Agile environment.

Location: Onsite in Bucharest, Romania

Компания

hirify.global Romania provides software development, data management, and operational services to ING units worldwide, operating from hubs in Bucharest and Cluj-Napoca.

Что делать

• Address and process requests for corporate international clients, including account administration and documentation.
• Manage account lifecycle tasks such as opening, closing, blocking, and unblocking accounts.
• Investigate operational errors and payment issues, ensuring accurate SWIFT messaging and banking correspondence.
• Analyze and process documentary products like guarantees and amendments.
• Collaborate with internal departments and Relationship Managers to resolve complex operational challenges.
• Participate in Agile ceremonies and contribute to local and international client service projects.

Требования

• Fluent in Dutch (spoken and written) is mandatory.
• Solid knowledge of English.
• At least one year of operational banking experience, preferably in a client-facing role.
• Bachelor’s degree or high school diploma with an Economic profile.
• Understanding of banking legislation and related regulations.
• Proficiency in MS Office and strong organizational skills.

Культура и преимущества

• Highly collaborative environment with a focus on constructive feedback.
• Opportunity to work in a global banking hub with international impact.
• Active participation in Agile methodologies.
• Professional development and training in banking operations.