Lead Client Success Management

Location: Mexico City, Mexico; hybrid work with at least 3 days per week in the office

Company

A global financial technology company serving customers in capital markets and regulated industries.

What you will do

• Build and maintain relationships with senior decision-makers and influencers across global customer accounts.
• Conduct strategy meetings with client leadership to understand needs and align them with available solutions.
• Create demand for products and services through presentations and strategic discussions.
• Analyze client data and sales reports to identify risks, opportunities, and retention strategies.
• Collaborate with senior Account Managers to improve client satisfaction and revenue growth.

Requirements

• Bachelor’s degree in Business or a related field, or equivalent practical experience.
• 10+ years of experience in account management, client success, or sales within a global or regulated industry.
• Ability to influence stakeholders, develop scalable solutions, and lead cross-functional initiatives.
• Clear communication skills and experience working in collaborative, matrixed environments.
• Ability to work from the Mexico City office at least 3 days per week.

Nice to have

• Advanced degree or certification such as an MBA or PMP.
• Experience in capital markets, fintech, or other regulated industries.
• Exposure to global teams and cross-border cultural nuances.

Culture & Benefits

• Competitive rewards package supporting employees and their families.
• Short-term incentive through bonus or commission, where applicable.
• Long-term incentive through equity, where applicable.
• Reasonable workplace accommodations are available throughout the hiring process.
• Equal opportunity employment across backgrounds and identities.