Lead Client Success Manager (Fintech)

TL;DR

Lead Client Success Manager (Fintech): Strengthening long-term relationships with senior-level decision makers across global accounts with an accent on strategic engagement and revenue growth. Focus on analyzing client data, identifying opportunities, and collaborating with cross-functional teams to ensure consistent satisfaction and solution alignment.

Location: Must be based in Mexico City, with a hybrid work environment requiring at least 3 days a week in-office.

Company

hirify.global is a global technology company serving the capital markets and other industries with innovative solutions.

What you will do

• Build and maintain strong relationships with senior decision makers and influencers across global accounts.
• Conduct regular strategy meetings to understand client needs and align them with company solutions.
• Create demand for products and services through impactful presentations and strategic conversations.
• Analyze client data and sales reports to identify risks, opportunities, and drive retention strategies.
• Collaborate with senior Account Managers to ensure consistent client satisfaction and revenue growth.

Requirements

• Bachelor’s degree in Business or a related field.
• 10+ years of experience in account management, client success, or sales within a global or regulated industry.
• Strong ability to influence stakeholders and lead cross-functional initiatives.
• Clear communication skills with experience in collaborative, matrixed environments.
• Must be based in Mexico City and able to work in a hybrid model (3 days/week in-office).

Nice to have

• Advanced degree or certification (e.g., MBA, PMP).
• Experience in capital markets, fintech, or regulated industries.
• Exposure to global teams and cross-border collaboration.

Culture & Benefits

• Competitive, holistic rewards package supporting well-being.
• Includes base pay, short-term incentive (bonus/commission), and long-term incentive (equity).
• Equal opportunity employer committed to diversity and inclusion.
• Reasonable accommodations provided for individuals with disabilities.