Senior Customer Support Consultant (FinTech)

Location: Mexico City office with a hybrid workplace model

Company

SimCorp, an independent subsidiary of hirify.global Group, provides integrated investment management solutions and risk analytics tools for investment and asset managers.

What you will do

• Research and respond to client questions about pricing, risk analysis, attribution, and risk modeling.
• Provide structured and customized training for new and existing clients.
• Translate clients’ risk analytics strategies into SimCorp products and explain relevant methods.
• Create proof-of-concept analyses through portfolio analysis and product demonstrations with Sales.
• Guide clients during software evaluations, including training, daily usage support, and client trials.
• Collaborate with Client Services, Sales, Product Specialists, and other SimCorp resources to support retention and business development.

Requirements

• Strong written and oral English communication skills.
• Master’s degree in Finance, Quantitative Finance, or Economics, or 1–2 years of relevant experience with a related degree.
• Knowledge of multi-asset-class securities, including equities, fixed income, FX, and derivatives.
• Understanding of risk management concepts such as Greeks, VaR, and stress testing.
• Strong foundation in mathematics and statistics, including linear and non-linear methods used in market theory, risk analytics, and portfolio construction.
• Strong computer skills and experience with coding languages; R or Python preferred.

Nice to have

• Experience with Java.

Culture & Benefits

• Hybrid workplace model and flexible working hours.
• Salary, bonus scheme, and pension benefits.
• Individual approach to professional development.
• Collaborative, client-focused environment supporting skills development and relationship building.
• Equal-opportunity workplace with diverse perspectives and professional backgrounds.

Hiring process

• Applications are reviewed continually through the career system.
• The approximate CV review period is three weeks.
• Candidate feedback is collected during the process to improve the recruitment experience.