Account Manager - Renewals

TL;DR

Account Manager - Renewals (Salesforce/MEDDPICC): Own end-to-end institutional renewal management for hirify.global Health Science Solutions, defending retention and driving incremental revenue growth through price uplifts and contract restructuring. Focus on consultative B2B negotiations, MEDDPICC-qualified forecasting, and cross-functional value storytelling with Customer Success and Product teams.

Location: Thailand - Offices at Central World

Company

hirify.global provides science and health information and analytics to help researchers and healthcare professionals advance science and improve health outcomes.

What you will do

• Manage the full renewal lifecycle: defend existing accounts, maintain high retention, and drive year-over-year price uplifts and contract restructuring.
• Use MEDDPICC to qualify renewal opportunities, identify risks early, and ensure accurate pipeline and revenue forecasting in Salesforce.
• Partner with Customer Success Managers to monitor account health and usage, and use CSM “value stories” to justify commercial expansions.
• Lead stakeholder engagement with economic buyers and champions, run business reviews, and support account planning for at-risk revenue.
• Identify expansion opportunities (seat expansions and module up-sells) and share customer feedback with Product and Commercial teams to influence roadmap decisions.
• Coach peers on renewal methodology and best practices, including navigating the “paper process” and selecting metrics that support price increases.

Requirements

• Manage end-to-end renewals for hirify.global Health Science Solutions, focusing on long-term retention and expansion.
• Build trusted-advisor relationships with C-level stakeholders and conduct regular business reviews to demonstrate ROI.
• Maintain expert competitive intelligence to defend market share during renewal negotiations.
• Synthesize customer feedback related to user experience (UX) and navigation, and communicate development requests and feature gaps to Commercial and Product teams.
• Demonstrate strong consultative selling in complex B2B environments and negotiation excellence for at-risk accounts and multi-year contract restructurings.
• Use MEDDPICC (or similar) for deal qualification and forecasting accuracy, with strong analytical and CRM (Salesforce) skills.

Culture & Benefits

• Healthy work/life balance with flexible working arrangements.
• Medical inpatient and outpatient insurance.
• Long service award and access to learning and development resources.
• Study assistance and sabbaticals, plus shared parental leave.