Customer Success Manager (LegalTech)

TL;DR

Customer Success Manager (LegalTech): Managing the post-sale customer journey for top-tier law firms and legal teams in France with an accent on driving product adoption, retention, and commercial expansion. Focus on building strategic relationships, leading onboarding, and refining the engagement playbook in a fast-paced, AI-native environment.

Location: Must be based in Paris and work on-site 5 days a week

Company

hirify.global is an AI-native workspace platform transforming legal workflows for global law firms and legal teams.

What you will do

• Own the end-to-end customer journey for a portfolio of high-profile legal clients in France.
• Lead onboarding and implementation to ensure immediate client success and product adoption.
• Act as a strategic advisor to uncover new use cases and maximize value realization.
• Manage commercial negotiations for renewals and upsells to drive revenue growth.
• Monitor customer health metrics to proactively mitigate churn risk.
• Collaborate with Product and Engineering teams to translate client feedback into product improvements.

Requirements

• 5–7 years of experience in engagement management, client advisory, or account leadership.
• Proven track record in high-growth B2B SaaS, professional services, or consulting.
• Fluent French and English required for high-level communication with legal leaders.
• Hunter mentality with experience in closing commercial opportunities and managing renewals.
• Strong project management skills with the ability to keep complex implementations on track.
• Must be available to work on-site in Paris 5 days a week.

Culture & Benefits

• Opportunity to work with world-class legal teams and impactful AI technology.
• Fast-scaling, entrepreneurial environment where individual input directly shapes the engagement playbook.
• Competitive salary package with a high-upside equity program.
• Collaborative, high-performance culture focused on excellence and ego-free feedback.