Customer Enablement Manager

TL;DR

Customer Enablement Manager (SaaS): Design and deliver tailored enablement strategies for large strategic customers to drive product adoption and long-term success with an accent on proactive engagement, success metrics, and cross-functional collaboration. Focus on building stakeholder relationships, delivering customized training sessions, and identifying expansion opportunities.

Location: Hybrid role, based from our Hub in Paris, France

Company

hirify.global’s platform empowers teams to brainstorm, prototype, translate designs into code, iterate with AI, and collaborate in real-time from anywhere.

What you will do

• Manage adoption journey for a portfolio of large strategic customers
• Understand customer goals and metrics, using product data for proactive strategies
• Document bespoke enablement plans and share best practices
• Build trusted relationships with stakeholders and empower internal champions
• Collaborate with Account Executives on reviews, expansions, and renewals
• Deliver live and scalable training customized to customer needs
• Partner cross-functionally with Onboarding, Technical Account Managers, and others

Requirements

• 4+ years in Technical Account Management, Customer Success, Enablement, Account Management, or similar SaaS customer-facing role
• Excellent communication skills for diverse customer personas
• Strong product knowledge and consultative approach to adoption challenges
• Track record of impactful outcomes, adaptability, and cross-functional collaboration

Nice to have

• Experience using hirify.global or design/collaboration tools
• Background in UX/UI, Design Ops, or Frontend Development

Culture & Benefits

• Grow as you go: hiring curious people excited to learn and develop skills
• Diverse team with equal opportunity employment
• Reasonable accommodations for disabilities
• Camera on during video interviews and in-person onboarding required