Accounts Receivable Collections Specialist I

TL;DR

Accounts Receivable Collections Specialist I (AR Collections): Managing the accounts receivable process to ensure timely, accurate billing and proactive collection of outstanding customer invoices with an accent on resolving billing disputes and discrepancies. Focus on analyzing accounts receivable aging reports, negotiating payment arrangements, and escalating complex collection issues while maintaining accurate interaction records.

Location: Mitikah

Company

Solera is a global data and software services company transforming vehicle lifecycle touchpoints into connected digital experiences.

What you will do

• Drive proactive collections to collect overdue invoices on time and reduce AR delinquency.
• Contact customers by phone and email to discuss overdue balances, identify non-payment reasons, and negotiate payment arrangements.
• Resolve billing issues, disputes, and discrepancies by coordinating with billing, sales, and customer service stakeholders.
• Maintain detailed records of collections activities, including customer interaction notes and follow-up actions.
• Monitor and analyze AR aging reports to identify high-risk accounts and develop targeted collection strategies.
• Provide regular collection updates and reports to finance and management; escalate complex cases as needed.

Requirements

• Proven experience in accounts receivable collections, credit control, or a similar financial role.
• Knowledge of collections principles, strategies, and best practices.
• Proficiency in Microsoft Office, especially Excel.
• Strong communication and negotiation skills for interacting with customers and internal stakeholders.
• Analytical and problem-solving skills with strong attention to detail and accuracy.
• Ability to work independently, prioritize tasks, and meet collection targets.

Nice to have

• Familiarity with Salesforce.
• Experience in a customer service-oriented role.

Culture & Benefits

• Work in a global organization focused on data, software services, and automation.
• Collaborate cross-functionally with billing, sales, customer service, and finance teams.
• Role emphasizes accuracy, accountability, and maintaining positive customer relationships during collections.