Collection Specialist (Finance)

TL;DR

Collection Specialist (Finance): Managing high-value delinquent accounts and optimizing recovery processes with an accent on complex negotiations, data analysis, and stakeholder management. Focus on resolving outstanding payment issues, mentoring junior staff, and ensuring compliance with regulatory standards.

Location: Poznan

Company

hirify.global is a global leader in data and software services, transforming the vehicle lifecycle and protecting digital identities for partners in over 90 countries.

What you will do

• Manage complex and high-value delinquent accounts to maximize debt recovery.
• Communicate with customers via phone and email to resolve disputes and negotiate payment plans.
• Analyze customer payment trends and generate reports to improve collection strategies.
• Maintain accurate documentation of all collection activities in compliance with legal regulations.
• Provide mentorship and guidance to junior collection staff on complex cases.
• Collaborate with internal sales and customer service teams to ensure timely payments.

Requirements

• Bachelor’s degree in finance, business, or related field.
• At least 3 years of relevant experience in collections.
• Fluent English (min. B2/C1) and either fluent German or Polish.
• In-depth knowledge of collections laws and regulations.
• Proficiency in MS Office, particularly Excel, and collection software.
• Ability to work in a fast-paced environment and handle high-volume phone interactions.

Nice to have

• Experience with ERP systems.
• Multilingual proficiency.

Culture & Benefits

• Opportunity to work in a global, innovative environment.
• Professional development through mentorship and leadership responsibilities.
• Exposure to complex financial data and high-level negotiation strategies.