Collection Specialist (Finance)

Location: Poznan, Poland

Company

hirify.global provides data and software services that connect and digitize the vehicle lifecycle, processing digital transactions for partners and customers worldwide.

What you will do

• Manage complex and high-value delinquent accounts and determine appropriate recovery strategies.
• Communicate with customers by phone, email, and written correspondence to resolve disputes and negotiate payment arrangements.
• Monitor and document account communications, agreements, payment activity, settlements, discounts, and payment terms.
• Analyze payment behavior, identify account trends, generate collection reports, and recommend process improvements.
• Escalate high-risk or severely delinquent accounts and recommend legal action or referral to collection agencies when necessary.
• Provide guidance, training, and mentorship to Level 1 and Level 2 collection staff.

Requirements

• Bachelor’s degree in finance, business, or a related field, or equivalent experience.
• At least 3 years of relevant collections experience required.
• Fluent German and English at least B2/C1, or fluent Polish and English at least B2/C1, required.
• Strong negotiation, communication, customer service, analytical, problem-solving, organizational, and decision-making skills.
• Knowledge of collections laws and regulations, including the Fair Debt Collection Practices Act, and familiarity with basic accounting principles.
• Proficiency with Microsoft Office, especially Word, Excel, and data analysis tools; ability to work with collection software.

Nice to have

• Experience with collections software or enterprise resource planning systems.
• Additional language skills.

Culture & Benefits

• Full-time employment within an international organization.
• Collaborative work with sales, customer service, and management stakeholders.
• Work includes extended periods using a headset, typing, and digital displays.