Support Engineer (Fintech)

TL;DR

Support Engineer (Fintech): Providing Tier 1 and Tier 2 technology support for employees in the Westlake office with an accent on MacOS, Windows, and SaaS tool troubleshooting. Focus on reducing technical friction, operationalizing AI-enabled support workflows, and ensuring reliable onsite technology experiences.

Location: Westlake, TX. In-person attendance expected 5 days per week

Salary: $37.40 - $44 USD per hour

Company

A financial services company on a mission to democratize finance for all.

What you will do

• Provide Tier 1 and Tier 2 support, including queue triage, troubleshooting, and employee onboarding/offboarding.
• Serve as the primary onsite technology partner for the Westlake office, managing AV support and event technology.
• Troubleshoot MacOS, Windows, iOS, Android, and corporate SaaS tools (Okta, Slack, 1Password).
• Optimize support workflows and knowledge resources based on ticket data and employee feedback.
• Implement AI-enabled support tools (Gemini, Claude, ChatGPT) to improve ticket deflection and response quality.

Requirements

• 2+ years of experience in IT support, help desk, or workplace technology.
• Proficiency in supporting MacOS, Windows, iOS, Android, MDM platforms, and VPN tools.
• Experience with IT service management systems such as Jira Service Management or ServiceNow.
• Practical experience using AI tools to improve documentation and troubleshooting workflows.
• Strong communication skills and the ability to work independently as an onsite representative.

Culture & Benefits

• Performance-driven compensation with bonus programs and equity ownership.
• 401(k) matching and 100% paid health insurance for employees.
• Flexible lifestyle wallet for wellness and continuous learning.
• Comprehensive insurance covering life, disability, fertility, and mental health.
• Generous paid time off, company holidays, and parental leave.
• Premium office experience featuring catered meals and comfortable workspaces.