End-User Services Specialist (Fintech)

TL;DR

End-User Services Specialist (Fintech): Providing Level 1 and Level 2 technical support for hardware, software, and network issues within a digital banking environment with an accent on endpoint management and user productivity. Focus on resolving complex OS and connectivity issues, streamlining onboarding/offboarding processes, and maintaining enterprise IT standards.

Location: Onsite in Atlanta, Georgia, US

Company

hirify.global is a leading cloud-based digital banking solutions provider for financial institutions, transforming banking with intelligent, cloud-powered solutions.

What you will do

• Deliver L1 and L2 support for desktops, laptops, mobile devices, and peripherals.
• Diagnose and resolve issues related to operating systems, applications, and connectivity.
• Manage service requests and incidents via ticketing systems such as ServiceNow.
• Support onboarding and offboarding processes, including device setup and account provisioning.
• Maintain and update knowledge base articles and documentation for common issues.
• Collaborate with infrastructure and security teams to ensure compliance with IT policies.

Requirements

• Associate or Bachelor’s degree in IT, Computer Science, or equivalent experience.
• 2–4 years of experience in technical support or help desk roles.
• Strong knowledge of Windows and macOS environments, Office 365, and common enterprise applications.
• Familiarity with Active Directory, VPN, and remote support tools.
• Experience with ITIL processes and ticketing systems.
• Basic understanding of networking and security principles.

Nice to have

• Exposure to cloud environments and SaaS applications.

Culture & Benefits

• Work within a performance-driven, values-led team in a fast-paced environment.
• Opportunity to collaborate with global IT teams.
• Client-first mindset focusing on innovation in digital banking.
• Equal opportunity employer environment.