Dialer Administrator (Fintech)

TL;DR

Dialer Administrator (Fintech): Managing and monitoring outbound dialing platforms to ensure efficient campaign execution and data processing with an accent on real-time anomaly detection and compliance. Focus on maintaining system ingestions, optimizing agent performance thresholds, and conducting detailed call log research.

Location: Remote (Must be based in the US)

Company

hirify.global is an AI-native fintech company providing personalized financial offers and credit products to consumers across a nationwide merchant network.

What you will do

• Execute and monitor daily data file deliveries and trigger system ingestions.
• Manage "Kill Lists" and coordinate with Data Services to resolve delivery delays.
• Create and edit campaigns for accurate account segmentation based on strategy.
• Provide agent support, including onboarding, skilling, and basic troubleshooting.
• Monitor agent thresholds (Excessive ACW, Long Breaks) and report exceptions in real-time.
• Conduct research via JIRA for call logs, audio requests, and account discrepancies.

Requirements

• 2–4 years of experience in a call center environment, preferably in dialer administration, WFM, or collections.
• Proficiency with JIRA, Slack, and dialer platforms such as Five9, Genesis, or Noble.
• High level of accuracy in data entry and a detective mindset for researching discrepancies.
• Work authorization and residency in the United States.

Culture & Benefits

• Competitive pay and stock options.
• Comprehensive health benefits including Medical, Dental, Vision, Life, and HSA.
• 401(k) with company match.
• Cell phone stipend and Pet Insurance.
• Mission-driven, empowered, and collaborative work environment.