Bilingual Customer Service Representative (Insurance)

TL;DR

Bilingual Customer Service Representative (Insurance): Managing insurance inquiries for new and existing customers with an accent on delivering high-quality service and building long-term relationships. Focus on resolving customer concerns, maintaining schedule adherence, and ensuring first-call resolution.

Location: Remote (USA). Must have US Work Authorization (no sponsorship provided). Hybrid work schedule is required if located near Pewaukee, WI; Omaha, NE; Glen Allen, VA; or Henderson, NV.

Salary: $21.50–$23.00 per hour

Company

A Fortune 500 global insurance holding company with over 60 offices in 20+ countries.

What you will do

• Act as the first point of contact for new and existing customers regarding insurance questions.
• Resolve customer concerns efficiently and escalate complex issues to the appropriate level.
• Strive for first-call resolution to provide best-in-class service experience.
• Maintain deep knowledge of company procedures, products, and programs.
• Meet department standards for Quality Assurance, Average Handle Time, and Schedule Adherence.

Requirements

• Bilingual proficiency in English and Spanish is required.
• Valid Property/Casualty Insurance License is required.
• Must have US Work Authorization.
• 2 or more years of insurance sales or service experience.
• High school diploma or equivalent; college degree is a plus.
• Demonstrated job stability and reliable attendance records.

Culture & Benefits

• Immediate health, dental, and vision insurance options.
• 401(k) with employer match contributions and profit sharing.
• Paid vacation, corporate holidays, and floating holidays.
• Employee Stock Purchase Plan and tuition reimbursement policy.
• Supportive environment focused on professional growth and work-life balance.