Bilingual Claims Specialist (Spanish)

Location: Lakeland, Florida. Complete in-office training, followed by a hybrid schedule of 80% onsite and 20% off-site. Evening, weekend, and holiday availability is required. Office: 3535 W Pipkin Rd., Lakeland, FL 33811.

Salary: $20.84–$26.05 per hour ($41,992.60–$52,490.75 annually). Additional differentials include 10% for bilingual skills, 10% for evening shifts, and 20% for weekends. A $1,500 sign-on bonus is available for licensed candidates.

Company

hirify.global is a large auto insurer and a member of the Berkshire Hathaway family of companies, providing coverage and claims support to customers across the United States.

What you will do

• Manage incoming customer calls and provide empathetic support during the claims process.
• Collect accident facts, investigate claim details, and obtain statements from involved parties.
• Guide policyholders through coverage and the steps required to return safely to the road.
• Resolve customer concerns and support a positive claims experience.
• Drive customer satisfaction through clear and meaningful interactions.

Requirements

• Fluency in Spanish and English is required.
• High school diploma or GED required; a college degree is preferred.
• Customer-facing claims experience is preferred.
• Experience in high-volume call centers using KPIs and measurable goals is preferred.
• Strong customer service, interpersonal, problem-solving, empathy, adaptability, attention to detail, prioritization, and multitasking skills.
• Active adjuster’s license is preferred; licensing and exam fees are provided.

Nice to have

• Active adjuster’s license.
• College degree.
• Customer-facing claims or high-volume KPI-driven call center experience.

Culture & Benefits

• Medical, dental, vision, flexible spending accounts, and other health and wellness benefits start on day one.
• Paid time off accrues immediately, with 13 paid holidays annually.
• 401(k) plan with an immediate vesting schedule and up to a 6% company match.
• Upfront tuition assistance of up to $5,250 annually.
• Licensing, continuing education, eLearning courses, mentorship, and certification assistance are provided at no cost.
• Additional annual off-site work weeks are available under hirify.global Flex, subject to location and work guidelines.