Sales Support Executive (Korean)

TL;DR

Sales Support Executive (Korean): Managing end-to-end sales support and customer communication for the Korea/Taiwan and China markets with an accent on operational coordination and contract administration. Focus on bridging gaps between customers and internal operations teams to ensure high-quality service and timely deal execution.

Location: Beijing

Company

hirify.global is a global leader in information and analytics, helping researchers and healthcare professionals advance science and improve health outcomes.

What you will do

• Act as the primary liaison between customers and the Chennai Operations team for Low-Touch deals.
• Manage the end-to-end communication process, including sending quotations, following up on approvals, and delivering contracts.
• Handle post-sales support, including invoice inquiries, corrections, and proof of payment requests.
• Assist with contract redlining and documentation for renewals and new business opportunities.
• Ensure clarity and accuracy in all customer-facing communication in Korean.
• Collaborate with internal teams including Sales, Finance, and Account Support to resolve issues.

Requirements

• Proficiency in Korean (required) and English (business level).
• Bachelor’s degree in Business Administration or equivalent practical experience.
• 2-3 years of experience in sales operations, account coordination, or administrative roles.
• Strong organizational skills and ability to manage multiple tasks in a fast-paced environment.
• Familiarity with CRM systems like Salesforce and Microsoft Office tools.
• Ability to work independently while maintaining strong teamwork and accountability.

Nice to have

• Experience working in a global or regional sales support environment.
• Exposure to invoicing processes, purchase order workflows, and customer query handling.

Culture & Benefits

• Comprehensive medical and life insurance coverage.
• Flexible benefits platform for personalized perks.
• Generous paid time off including annual, family care, and birthday leave.
• Support for work-life balance through wellbeing initiatives and long-service recognition.
• Annual medical check-ups and celebratory gifts for life events.