Customer Success Director (FSI)

TL;DR

Customer Success Director (FSI): Driving customer value creation and business transformation within the Financial Services Industry vertical with an accent on strategic account management and CX innovation. Focus on leading complex initiatives, aligning AI-powered solutions with customer business goals, and ensuring measurable outcomes across the post-sale lifecycle.

Location: Must be based in Australia (Melbourne, Sydney, or Brisbane) and legally permitted to work in Australia.

Company

hirify.global is an AI-powered Experience Orchestration platform provider that empowers organizations to deliver personalized customer and employee experiences at scale.

What you will do

• Own and drive customer outcomes across a portfolio of strategic enterprise accounts, ensuring retention and expansion.
• Lead the execution of customer success strategies, focusing on transformation to meet and exceed business objectives.
• Facilitate strategic workshops to uncover value creation opportunities, leveraging Digital and AI capabilities.
• Serve as a strategic advisor to Customer Success Managers and executive stakeholders.
• Develop and execute comprehensive Customer Success Plans based on tangible business value drivers and KPIs.
• Drive cross-functional collaboration with Sales, Professional Services, and Renewal teams to ensure seamless customer journeys.

Requirements

• 12+ years of experience in a technology-related field, including management or value consulting.
• Must be legally permitted to work in Australia.
• Proven track record in executing and delivering solutions and driving transformation initiatives for customers.
• Strong leadership profile with the ability to influence and inspire cross-functional teams.
• Excellent interpersonal, presentation, and communication skills.
• Proficiency in CRM tools such as Salesforce and Gainsight.

Culture & Benefits

• Opportunity to make a significant impact within a global organization of 6,000+ employees.
• Collaborative and empathetic work environment that values independence and ownership.
• Competitive benefits and perks comparable to large tech companies.
• Focus on innovation and the future of customer experience.