Customer Success Manager (Retail)

TL;DR

Customer Success Manager (Retail): Driving client success and retention across the APAC region by leveraging data-driven insights to optimize pricing and promotional strategies. Focus on managing the full customer lifecycle, from onboarding to upselling, while ensuring high-value realization through strategic account management.

Location: Must have long-term and full-time working rights in Australia

Company

hirify.global provides a suite of in-store and eCommerce intelligence tools that enable brands and retailers to automate actions and optimize pricing, marketing, and operations.

What you will do

• Manage the full customer lifecycle, including onboarding, training, and day-to-day engagement.
• Act as a primary advocate for assigned customers, leveraging data to drive growth and value.
• Lead frequent customer meetings and quarterly business reviews based on proactive data analysis.
• Collaborate with internal teams to identify upsell and cross-sell opportunities and negotiate contract renewals.
• Capture and communicate customer feedback and risk to Sales, Product, and Leadership teams.
• Innovate processes to improve customer engagement and retention.

Requirements

• Must have long-term and full-time working rights in Australia.
• 2-4 years of experience in Customer Success or a similar analytical, customer-facing role.
• Technical proficiency with Microsoft Excel, PowerPoint, and Salesforce CRM.
• Strong analytical mindset with the ability to think strategically.
• Excellent communication and organizational skills with a focus on follow-through.

Nice to have

• Retail industry knowledge.
• Prior experience in customer service positions.
• Experience in cross-team communication.

Culture & Benefits

• Dynamic and team-oriented work environment.
• Focus on professional growth and strategic impact.
• Commitment to equal opportunity and an inclusive workplace.