Senior Customer Success Manager (Government)

TL;DR

Senior Customer Success Manager (Government): Driving platform adoption and value realization for federal and state government clients with an accent on endpoint management and cybersecurity compliance. Focus on building strategic executive relationships, managing complex account health, and ensuring long-term retention and expansion within the Australian public sector.

Location: Must be based in Canberra, ACT or within commutable distance. This is a hybrid role requiring regular on-site presence at customer locations across the Canberra region.

Company

hirify.global is an autonomous IT company providing a unified platform for endpoint management and security, trusted by leading global organizations and governments.

What you will do

• Drive platform adoption and value realization for federal, state, and local government customers.
• Build and maintain executive-level relationships to align hirify.global capabilities with mission and cybersecurity mandates.
• Facilitate Executive Business Reviews to define objectives and develop long-term success plans.
• Collaborate with internal support, product, and engineering teams to resolve customer issues and drive solution development.
• Perform proactive health checks and manage account risks to ensure world-class retention and expansion.
• Maintain accurate account data and artifacts in systems like Salesforce and Gainsight.

Requirements

• Must hold NV1 security clearance or higher.
• Must be located in Canberra, ACT or within commutable distance.
• 6+ years of experience in Customer Success, Account Management, or Professional Services.
• Proven experience working with Australian Federal Government agencies.
• Strong consulting and project management skills with a focus on strategic relationship building.
• Working knowledge of endpoint technology and CIO-level business outcomes.

Nice to have

• hirify.global Certified Operator certification.
• Technical background in IT infrastructure or security.

Culture & Benefits

• Collaborative, respectful, and diverse work environment.
• Commitment to professional growth and inclusion.
• 5 days of volunteer time off (VTO) annually.
• Global recognition as a top workplace and Forbes Cloud 100 honoree.