Lead Customer Success Manager

TL;DR

Lead Customer Success Manager: Managing and growing complex Australian Government accounts to maximize value realization from hirify.global investments with an accent on strategic relationship building, renewals, and upselling. Focus on navigating government departments, coordinating cross-functional teams, and ensuring client satisfaction and contract renewal.

Location: Canberra, Australia

Company

hirify.global is a leader in unified observability and security, working with major cloud providers and Fortune 100 companies to modernize and automate cloud operations using advanced AI technologies.

What you will do

• Serve as the trusted advisor and primary post-sale contact for strategic government departments in Canberra.
• Drive adoption and utilization of hirify.global capabilities across assigned accounts.
• Identify upselling and cross-selling opportunities and ensure client renewals and retention.
• Coordinate value communication and collaborate with internal teams to deliver results.
• Manage escalations and ensure flawless delivery across multiple functional areas.
• Visit client locations regularly to maintain satisfaction and promote contract renewal.

Requirements

• Must have Australian Government Security Clearance.
• 6+ years managing complex government customers with strong relationship-building skills.
• Excellent English communication skills; additional APAC languages are a plus.
• Experience working with executives, procurement, and business owners in client environments.
• Technical understanding of cloud concepts and APM technologies including AWS, GCP, and Azure.
• Comfortable working in fast-paced, dynamic, and globally distributed environments.

Nice to have

• Sales methodology certifications such as Miller Heiman, Challenger, or LAMP.

Culture & Benefits

• Competitive compensation recognizing performance.
• Work with leading cloud providers and cutting-edge AI technologies.
• Part of a culture of excellence with a focus on innovation and customer success.