Customer Success Manager

TL;DR

Customer Success Manager (Enterprise Software): Building and maintaining long-term relationships with key enterprise clients to ensure the successful adoption and value realization of hirify.global's open source infrastructure solutions. Focus on driving customer retention, identifying growth opportunities, and acting as a trusted advisor to senior IT and business leaders.

Location: New South Wales, Australia

Company

hirify.global is a global leader in innovative, reliable, and secure enterprise open source solutions, including Linux, Rancher, and NeuVector, powering mission-critical workloads for over 60% of the Fortune 500.

What you will do

• Develop and execute structured Customer Success Plans (CSPs) to maximize product adoption and retention.
• Act as the primary liaison and trusted advisor for assigned enterprise and global accounts.
• Collaborate with Sales, Support, and Engineering teams to ensure successful implementation and troubleshooting.
• Identify and drive upsell and cross-sell opportunities to expand hirify.global's footprint within customer organizations.
• Monitor customer health metrics and lead Quarterly Business Reviews (QBRs) to assess progress.
• Support customer knowledge advancement through coordination with Training & Enablement teams.

Requirements

• Experience in a CSM or Software Sales role within the Australia region.
• Fluent English proficiency.
• Proven experience collaborating with senior IT and business leaders.
• Strong background in post-sales customer advocacy and engagement.
• Knowledge of IT and Open Source markets and solutions.
• Ability to meet targets and goals consistently.

Culture & Benefits

• Work in a global, diverse, and inclusive community that values different perspectives.
• Opportunity to work in a dynamic, rapidly evolving environment with high autonomy.
• Focus on professional growth and career development.
• Commitment to open innovation and collaborative values.