Contact Center Representative (Banking)

TL;DR

Contact Center Representative (Banking): Delivering professional inbound customer service and trusted advice to bank customers with an accent on first-contact resolution and accuracy. Focus on managing financial transactions, solving complex banking product issues, and utilizing a consultative approach to guide customers through services.

Location: Greenville, South Carolina; must be work authorized in the United States without the need for employer sponsorship

Salary: $22.00 - $27.75 per hour

Company

hirify.global is one of the world's leading global financial institutions and the fifth largest bank in North America.

What you will do

• Provide professional inbound customer service to resolve issues related to banking products and services.
• Engage prospective customers via live chat, phone, email, and SMS to guide them through consumer banking services.
• Execute a broad range of financial transactions, including account transfers and debit card disputes, with high accuracy.
• Take ownership of customer concerns to ensure first-point-of-contact resolution.
• Identify cross-sell opportunities and refer customers to internal bank partners through a consultative approach.
• Support business objectives by suggesting improvements to existing processes and procedures.

Requirements

• High School Diploma or GED.
• Must be work authorized in the United States without employer sponsorship.
• Minimum of 1+ years of experience in retail, customer service, banking, or contact center environments.
• Ability to navigate multiple computer systems and screens with speed and accuracy.
• Proficiency in standard corporate tools including MS Office, Teams, and CRM applications.
• Ability to be onsite in Greenville, SC for training and business events.

Culture & Benefits

• Comprehensive Total Rewards package including base salary and variable incentive awards.
• Health and well-being benefits, savings, and retirement programs.
• Paid time off including Vacation, Flex, and Holiday PTO.
• Banking benefits and corporate discounts.
• Access to an online learning platform and various mentoring programs for career development.

Hiring process

• Initial outreach to candidates of interest to schedule an interview.
• Communication of outcomes via email or phone call.