IT Director, Commercial & Customer Solution Delivery (CRM/CPQ)

TL;DR

IT Director, Commercial & Customer Solution Delivery (CRM/CPQ): Leading the strategy, delivery, and adoption of enterprise technologies for Sales, Marketing, and Customer Service with an accent on CRM, CPQ, and eCommerce platforms. Focus on driving large-scale digital transformation, managing global implementation partners, and aligning technology roadmaps with business value.

Location: Charlotte, North Carolina

Company

hirify.global is a Fortune 500 global water technology company dedicated to advancing sustainable water solutions and addressing critical water challenges worldwide.

What you will do

• Lead the delivery of enterprise commercial platforms including CRM, CPQ, Service, and eCommerce solutions.
• Drive the execution of strategic technology roadmaps to ensure alignment with business objectives.
• Manage third-party implementation partners and vendors to ensure quality delivery and expected outcomes.
• Serve as the primary IT partner for Sales, Marketing, and Customer Service technology initiatives.
• Ensure programs adhere to enterprise PMO standards, cybersecurity policies, and SOX compliance.
• Champion organizational change management and identify opportunities for continuous process improvement.

Requirements

• Bachelor’s degree in IT, Business Administration, Computer Science, or a related field.
• 10+ years of experience leading enterprise IT solution delivery or business relationship management.
• Proven track record of delivering large-scale CRM, CPQ, and digital transformation initiatives.
• Experience with Salesforce, Microsoft Dynamics, SAP, and analytics tools like Power BI or Tableau.
• Strong understanding of B2B commercial business processes (sales, service, marketing).
• Expertise in program governance, portfolio management, and Agile/hybrid delivery models.

Nice to have

• Master’s degree in a relevant field.
• Experience leading transformation programs within global or matrixed organizations.
• Familiarity with eCommerce ecosystems and customer experience platforms.
• Certifications in Agile, PMP, SAFe, or Salesforce.

Culture & Benefits

• Opportunity to work for a Fortune 500 leader in sustainability and water innovation.
• Inclusive work environment supported by Employee Resource Groups (ERG).
• Access to the hirify.global Watermark paid Volunteer Program.
• Commitment to diversity, equity, and inclusion in the workplace.