Account Manager (German Speaking)

TL;DR

Account Manager (German Speaking): Building and managing relationships with enterprise clients across EMEA to drive adoption, retention, and expansion of hirify.global’s workforce intelligence platform with an accent on measurable business outcomes and executive-level business reviews. Focus on translating complex data products into clear client value, owning renewal forecasting, and coordinating cross-functional enablement to prevent churn and grow account footprints.

Location: London, United Kingdom

Company

hirify.global provides workforce and labor market intelligence through SaaS, data delivery, and expert advisory services.

What you will do

• Own primary relationships for an enterprise client portfolio across EMEA, building trust and creating client advocates.
• Drive client satisfaction by surfacing feedback, escalating blockers, and representing client needs across Sales, Customer Success, Product, and Strategic Consulting.
• Facilitate recurring client calls and quarterly business reviews, ensuring each touchpoint is insight-led and action-oriented.
• Enable adoption by educating clients on hirify.global data models, best practices, and how to translate insights into workforce planning, talent acquisition, and skills strategy.
• Monitor client health metrics, identify renewal risk early, and execute mitigation plans with the Account Team.
• Partner with Sales on expansion opportunities and own renewal forecasting with Revenue Operations.

Requirements

• 3+ years of account management, customer success, or client-facing experience in a B2B SaaS, data, or analytics environment.
• Proven ability to manage enterprise portfolios, drive adoption and retention, and meet or exceed renewal targets.
• Consultative mindset with experience translating complex data products into business value.
• Experience running executive-level business reviews and communicating value clearly.
• Strong written and verbal communication skills in English and German.
• Must be based in Germany or the United Kingdom and eligible to work there.

Nice to have

• Experience with HR, People Analytics, Talent Acquisition, or workforce planning buyers.
• Familiarity with workforce intelligence, labour market analytics, or HR technology.
• Experience with CRM and customer success platforms (e.g., Salesforce, Gainsight, Totango).
• Background in a PE-backed, high-growth, or transformation-stage company.
• Proficiency in French or another European language.

Culture & Benefits

• Equal opportunity employer.
• Cross-functional collaboration with Sales, Customer Success, Product, and Strategic Consulting to accelerate time-to-value.
• Focus on customer outcomes through adoption, retention, and expansion.