Account Manager (SaaS)

TL;DR

Account Manager (SaaS): Manage and grow B2B customer relationships in the renewable energy sector with an accent on onboarding, customer lifecycle management, and upselling. Focus on strategic project implementation, customer feedback integration, and enhancing customer experience in a fast-growing startup environment.

Location: On-site in Berlin, Germany

Company

hirify.global is a VC-backed startup simplifying renewable technology with B2B SaaS solutions for solar, storage, and heat pumps, trusted by over 1,500 business customers.

What you will do

• Be the primary contact for B2B customers including solar installers and utilities in the German market.
• Onboard customers and guide them through the entire lifecycle post-signature.
• Collaborate with development teams to leverage customer feedback for software improvements.
• Continuously improve customer experience and streamline processes.
• Identify upselling opportunities and potential partnerships.
• Strategically plan and implement projects to drive company growth and innovation.

Requirements

• C2-level German proficiency is required.
• Experience in B2B SaaS customer service or success with direct customer engagement.
• Technical background, preferably in industrial engineering.
• Previous experience in a startup ecosystem.
• Strong communication and presentation skills in German and English.

Nice to have

• Motivation to drive change in renewables and have a positive impact.

Culture & Benefits

• Opportunity to be part of a growing VC-backed startup.
• Personal and professional growth opportunities in a leadership role.
• Freedom to innovate and make quick changes in a dynamic team.
• Perks including gym membership, coffee, team events, and MacBook.
• Competitive pay.