Enterprise Customer Success Manager (Strategic Account)

TL;DR

Enterprise Customer Success Manager (Strategic Account): Drive strategic value for enterprise and strategic customers by guiding complex analytics use cases and helping operationalize AI on a cloud analytics platform with an accent on adoption, renewals, and expansion outcomes. Focus on building executive relationships, coordinating cross-functional delivery, and running strategic business reviews while collaborating with teams across time zones.

Location: San Francisco, USA (hybrid — 3 days per week in the downtown San Francisco office)

Salary: $130,000 - $150,000 base annually

Company

hirify.global provides a cloud-based analytics and AI platform for embedding analytics and AI into products and workflows.

What you will do

• Own the success of a portfolio of enterprise and strategic customers.
• Serve as primary point of contact and trusted advisor, translating customer goals into actionable strategies.
• Drive adoption and engagement of the hirify.global platform through best practices and guidance on features and functionality.
• Partner with Product, Engineering, and Professional Services (primarily in the Czech Republic), including early-morning collaboration as needed.
• Facilitate executive business reviews and strategic discussions to reinforce business value and identify growth opportunities.
• Advocate for customers internally by synthesizing feedback, raising potential issues, and influencing roadmap decisions.

Requirements

• 5+ years in customer success, technical account management, or solution consulting in a SaaS environment.
• Experience managing enterprise/strategic accounts, ideally with $1M+ ARR portfolios and fewer than 10 accounts.
• Strong analytical acumen with exposure to analytics/BI platforms, APIs, or data tools (e.g., SQL, Looker, Tableau, Power BI).
• Excellent communication and relationship-building skills with technical and non-technical stakeholders.
• Proven ability to manage projects independently and coordinate across multiple departments.
• Ability to travel regularly to customer locations (domestic and international).

Culture & Benefits

• Hybrid work model with 3 days per week in the downtown San Francisco office.
• Paid time off, personal days, and floating holidays/volunteer days.
• Medical, dental, and vision benefits; life and voluntary life; AD&D.
• 401(k) matching and employee assistance program.
• WFH stipends, parental leave, Gympass, Shine, and GrubHub+.

Hiring process

• 90-day onboarding focused on platform expertise, customer/stakeholder understanding, and building internal relationships.
• Ongoing evaluation through measurable impact on adoption, renewals, and upsells.