Customer Success Manager (AI)

TL;DR

Customer Success Manager (AI): Lead and execute AI-native post-sales programs and initiatives to enhance customer experience and operational efficiency. Focus on designing scalable AI-powered workflows, driving AI adoption, and collaborating cross-functionally to deliver measurable outcomes.

Location: Hybrid in New York City, San Francisco, or Toronto

Salary: $166,000 – $184,000 (NYC L4 level) plus equity

Company

hirify.global builds an AI-driven conversational commerce platform that transforms customer-brand interactions into personal, seamless, and intelligent relationships.

What you will do

• Design, structure, and launch new programs across the Customer Experience organization from concept to measurable outcomes
• Drive AI-native agenda by identifying automation opportunities and building internal playbooks and tooling
• Support CX leaders as an execution partner to structure programs, track progress, and remove blockers
• Build and maintain AI skills and automation library to replace manual processes with scalable AI workflows
• Own operating rhythm including OKR tracking, leadership prep, and performance dashboards
• Partner cross-functionally with Finance, Product, Engineering, and Sales on company-wide initiatives

Requirements

• Location: Must be able to work hybrid in New York City, San Francisco, or Toronto
• 4–7 years experience in management consulting, strategy, or operations at fast-moving SaaS or tech companies
• Experience with AI Agent products and strong interest in AI and automation
• Highly data-driven with ability to build dashboards and analyze metrics
• Excellent communication skills and ability to work cross-functionally
• Experience working in or alongside post-sales organizations is a strong plus

Culture & Benefits

• Work with a passionate, expert team in an AI-first, metrics-driven environment
• Extreme ownership over work and results
• Access to premium AI tools and annual learning and development budget
• Inclusive environment welcoming diverse backgrounds and perspectives