Technical Customer Success Manager (SaaS)

TL;DR

Technical Customer Success Manager (SaaS): Managing post-sales relationships for a portfolio of enterprise accounts with an accent on driving product adoption and technical outcomes. Focus on scaling customer lifecycle processes, representing customer needs to internal product teams, and providing technical guidance on observability solutions.

Location: Must be based in Canada

Salary: $160,071–$188,238 CAD

Company

hirify.global is a high-growth observability platform helping engineering teams understand and debug complex distributed systems.

What you will do

• Own the post-sales relationship for a portfolio of enterprise accounts.
• Drive value and technical outcomes with customer sponsors and champions.
• Develop and scale customer lifecycle events including onboarding, business reviews, and feature adoption.
• Create high-quality technical content such as trainings, demos, and white papers.
• Represent customer feedback in internal meetings with Engineering and Product Management.
• Partner with the regional team to grow the brand and business presence.

Requirements

• Must be based in Canada
• 3+ years of experience in SaaS or Enterprise software, preferably in Developer Tools.
• Previous experience in Customer Success, Technical Account Management, or Sales.
• Strong organizational skills with the ability to manage multiple simultaneous workstreams.
• Deep process orientation and experience establishing workflows in a startup environment.
• Excellent written and verbal technical communication skills.
• Must have legal authorization to work in Canada (no visa sponsorship available).

Nice to have

• Working knowledge of SQL and BI reporting tools.
• Experience with SaaS monitoring, APM, logging, or metrics vendors.

Culture & Benefits

• Generous equity with employee-friendly stock program.
• Transparent pay levels relative to experience.
• Unlimited PTO policy.
• Distributed-first culture with home office and internet stipends.
• Full benefits coverage for employees and dependents.
• Up to 16 weeks of paid parental leave.