Senior Customer Success Business Partner (SaaS)

TL;DR

Senior Customer Success Business Partner (SaaS): Managing a portfolio of enterprise customers to maximize ROI on the hirify.global platform with an accent on strategic advisory, value realization, and AI transformation. Focus on driving adoption, securing renewals, and identifying expansion opportunities within the Public Sector vertical.

Location: Washington, District of Columbia, United States

Salary: $139,000 - $188,000 USD

Company

hirify.global is a leading provider of an AI-infused scenario planning and analysis platform used by global Fortune 50 companies to optimize business decision-making.

What you will do

• Manage the end-to-end customer lifecycle, including onboarding, implementation, adoption, and renewals.
• Act as a strategic advisor to C-suite executives, aligning platform capabilities with customer business outcomes.
• Lead Executive Business Reviews (EBRs) to demonstrate value realization and influence long-term investment decisions.
• Monitor platform usage and health, deploying targeted action plans to mitigate risks and drive sustained adoption.
• Identify and drive platform expansion opportunities, including AI use cases, across key business functions.
• Collaborate with Sales and Partners to develop pipeline and ensure predictable commercial growth.

Requirements

• 8-10+ years of experience in customer-facing roles such as customer success, presales, or management consulting.
• Deep subject matter expertise in FP&A or Supply Chain Planning.
• Strong understanding of Enterprise Performance Management (EPM) and Enterprise Planning & Analytics.
• Proven track record of driving renewals, expansion, and measurable business outcomes.
• Excellent communication, presentation, and consultative skills.
• Bachelor’s degree in business, finance, marketing, operations, or supply chain.

Culture & Benefits

• Commitment to a Winning Culture that champions diversity, inclusion, and belonging.
• Focus on professional development, mentorship, and career growth.
• Collaborative environment that values diversity of thought and innovative ideas.
• Emphasis on work-life balance and celebrating team wins.