Enterprise Customer Success Manager (GovTech)

TL;DR

Enterprise Customer Success Manager (GovTech): Managing a large portfolio of enterprise government agency customers to drive product adoption, ensure value realization, and foster long-term loyalty. Focus on developing multi-year strategic account plans, leveraging AI tools for engagement, and maintaining executive-level relationships to ensure retention and growth.

Location: Must be based in the US (Remote/Hybrid with regular travel to customer sites).

Salary: $125,000–$150,000 per year plus annual bonus.

Company

hirify.global provides a robust, cloud-based platform of government software solutions designed to improve efficiency, transparency, and citizen engagement for communities of all sizes.

What you will do

• Manage a large portfolio of enterprise government agency customers, delivering high-touch strategic guidance.
• Build and maintain trusted advisor relationships with CXO-level stakeholders.
• Develop 3-5 year strategic agency plans aligned with product roadmaps and long-term goals.
• Own renewal health, forecast risks, and drive retention through consistent value attainment.
• Partner with Sales to identify and advance upsell and cross-sell opportunities.
• Identify AI use cases within customer workflows and track feature adoption as a key engagement signal.

Requirements

• 5+ years of experience in Customer Success or Account Management, with 2+ years in an enterprise capacity.
• Experience in Gov Tech or the public sector is required.
• Deep expertise in Gainsight, including health scores, playbooks, and reporting.
• Proven ability to develop enterprise-level customer success strategies and multi-year plans.
• Strong data analysis and visualization skills for executive-level storytelling.
• Willingness and ability to travel regularly for on-site customer engagement.

Nice to have

• Knowledge of the hirify.global Civic Platform.
• Experience with OKR frameworks and customer advisory boards.
• Understanding of the competitive landscape in Gov Tech.
• Experience mentoring or providing informal leadership to teammates.

Culture & Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k) retirement savings plan with company match.
• Flexible time off and family planning benefits.
• Health savings account (HSA) with company contributions.
• Employee assistance programs and business travel insurance.