Sr. AR Dispute Analyst (South Area)

TL;DR

Sr. AR Dispute Analyst (South Area): Resolving branch-level customer disputes for disputed accounts receivable with an accent on escalating high-impact delinquent balances, coordinating with area leadership and shared services collections, and driving long-term billing and collections improvements. Focus on analyzing disputed AR, partnering on hold letters and final demand letters, and preparing legal packages to improve collection outcomes.

Location: Houston, TX (also Atlanta, GA)

Company

hirify.global provides elevators and related services.

What you will do

• Review disputed AR balances and coordinate with branch and region management to expedite resolution of outstanding payments.
• Participate in monthly branch and region accounts receivable meetings with collectors and management.
• Handle frontline collections for the most impactful and problematic escalated customer accounts.
• Collaborate with general managers and account managers to complete required action items.
• Partner with Billing Supervisors to resolve problematic billing and drive long-term solutions.
• Support escalated collections with hold letters and final demand letters, and prepare legal packages for attorneys.

Requirements

• 3+ years of related experience with B2B customer interactions and/or collections training.
• Bachelor’s degree in business, finance, or related field preferred (or equivalent education and experience).
• Ability to read and interpret business contracts, technical procedures, and government regulations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret technical instructions in mathematical/diagram form and manage multiple abstract and concrete variables.
• Experience in elevator industry or service-related field.

Culture & Benefits

• Medical, dental, and vision coverage; FSA and HSA options.
• Company-paid disability and basic life/AD&D insurance.
• 401(k) Retirement Savings Plan with company match (dollar-for-dollar on the first 5% contributed).
• 15 days of vacation per year, 11 paid holidays, and paid sick leave per policy.
• Up to six weeks of paid parental leave after 90 days of full-time employment.
• Tuition reimbursement and Employee Assistance Program (EAP).

Hiring process

• Application review and evaluation against eligibility requirements.
• Interview steps as determined by the hiring team.