Customer Support Specialist (Night Shift)

Location: Poland

Company

hirify.global provides infrastructure and software solutions for AI, cloud, network, and security, including edge, cloud, content delivery, and hosting services.

What you will do

• Provide first-line support to customers and internal users through chat, email, and occasional phone calls in English.
• Consult users on Cloud, CDN, Hosting, AI, and other hirify.global products and services.
• Diagnose technical issues, review logs, and collect incident information.
• Escalate unresolved incidents to higher levels of technical support when required.

Requirements

• At least 1 year of technical support experience.
• Good networking knowledge, including TCP/IP, DNS, MAC addresses, ping, and traceroute.
• Understanding of hardware and software diagnostics, including log analysis.
• English at B2 level or higher.
• Strong customer advocacy, communication, problem-solving, prioritization, and teamwork skills.
• Availability for two consecutive night shifts from 19:00 to 07:00, followed by two days off; each shift includes a 1-hour break.

Nice to have

• Experience with Cloud, CDN, or Hosting.
• Experience with Linux and APIs.

Culture & Benefits

• Remote, hybrid, or office work options may be available depending on the role.
• Work from anywhere in the world for up to 45 days per year.
• Private medical insurance, additional vacation days, and fully paid sick leave days may vary by country.
• Language classes and allowances for significant life events and birthdays.
• Modern office facilities with snacks, drinks, entertainment, and team sports activities.