Global Security Operations Center Specialist

TL;DR

Global Security Operations Center Specialist: Dispatching and monitoring security systems, reviewing threat reports, and coordinating incident response with an accent on 24/7 SOC operations, risk escalation, and accurate reporting. Focus on troubleshooting access/door control systems, using CAD/radio and surveillance tools, and handling emergency communications while maintaining confidentiality.

Company

hirify.global is a design-focused company supporting causes aligned with its values.

What you will do

• Monitor dispatch, access control, alarm, and video surveillance systems; review threat reports and assist with security operations and law enforcement communication.
• Troubleshoot and accurately report card access and door control system issues.
• Use CAD, radio, access control, fire/burglar alarm, and video monitoring tools to support requests, emergencies, and incidents.
• Activate mass notification systems and generate written alerts; escalate and disseminate incident information to management.
• Conduct initial threat review and contact law enforcement per established procedures; process urgent information requests.
• Maintain call records, activity logs, and security system audits; coordinate security responses and liaise with vendors.

Requirements

• High school diploma (or equivalent) or work experience demonstrating performance competency; prior public safety, military, or security officer experience preferred.
• Valid driver’s license with a good driving record.
• First aid/CPR/AED certification or ability to certify within 30 days of hire.
• Excellent verbal, written, and interpersonal communication skills; ability to de-escalate and solve problems professionally.
• Strong attention to detail and accuracy; ability to manage multiple duties while maintaining professionalism and confidentiality.
• Ability to read and interpret written and verbal instructions, policies, and procedures written in English; proficient with Microsoft Office and company computer systems.

Culture & Benefits

• Part-time role with benefits eligibility and scheduled coverage of 20 hours per week across available shifts.
• 24-hour, seven-days-a-week operations with shift coverage that may vary based on operational needs.
• Equal opportunity employment with commitment to hiring people with diverse backgrounds and abilities.
• Participation in E-Verify employment eligibility verification.

Hiring process

• Applications are reviewed within typical posting timelines; positions may close within 45 days and remain open for at least 5 days.
• Interview and onboarding include requirements for certifications and readiness to work scheduled coverage.

Location: MI - Zeeland