Associate Director - Customer Partner

TL;DR

Associate Director - Customer Partner (Sales/Account Management): Driving account growth, profitability, and long-term customer relationships for mission-critical technology systems with an accent on P&L ownership and strategic account development. Focus on identifying new opportunities, minimizing renewal erosion, and delivering tailor-made solutions to top-level executives.

Location: Must be based in or able to work from the Milan office (Italy)

Company

hirify.global is a global leader in managing and reimagining mission-critical technology systems that drive progress for the world’s leading businesses.

What you will do

• Lead and manage strategic account P&L to ensure profitability and customer satisfaction.
• Develop and execute comprehensive account strategies to drive growth and minimize renewal erosion.
• Build and maintain deep, trusted relationships with key customer decision-makers and executives.
• Identify and qualify new business opportunities to expand service scopes and capabilities.
• Collaborate with cross-functional sales teams to ensure seamless end-to-end account management.
• Maintain high standards of account compliance and integrity in all business dealings.

Requirements

• 5+ years of experience in managing account P&L.
• 5+ years of experience in end-to-end sales process management.
• Deep knowledge of current business and technology trends and industry best practices.
• Proven track record in revenue growth, cost management, and risk mitigation.
• Strong interpersonal skills with an open-minded and empathetic approach to customer relationships.
• Must be based in or able to work from the Milan office (Italy).

Nice to have

• Bachelor's or Master’s degree.
• Prior sales experience specifically with technical solutions.

Culture & Benefits

• Hybrid-friendly work culture that prioritizes well-being and flexibility.
• Access to comprehensive Be Well programs supporting financial, mental, physical, and social health.
• Continuous learning opportunities including certifications with major platforms like Microsoft, Google, and Amazon.
• Inclusive environment focused on belonging, empathy, and shared success.
• Structured career development with personalized goals and continuous feedback.