Insurance Sales/Service Representative (Bilingual)

TL;DR

Insurance Sales/Service Representative (Bilingual): Provide insurance quotes and sell and/or service General Motors Insurance policies with an accent on consultative selling, multi-channel customer support, and resolving complex billing/renewal/endorsement questions. Focus on building customer retention through closed-loop feedback, data-driven service, and timely escalation of complaints.

Location: United States (Remote)

Company

hirify.global builds an insurtech business reinventing auto insurance for General Motors customers.

What you will do

• Provide insurance quotes and close sales using a consultative sales approach.
• Support customers with quoting, selling, and servicing, including guidance on coverage and protection matters.
• Deliver high-quality service across channels (phone, email, chat, text) to improve retention and loyalty.
• Resolve customer complaints and seek management assistance when needed and in a timely manner.
• Gather, process, consolidate, and analyze service data to support OnStar Insurance brand loyalty and retention.
• Maintain a closed-loop feedback process, schedule follow-ups, and coordinate with other departments to enhance customer experience.

Requirements

• Fluent English and Spanish.
• Must hold a current Property and Casualty (P&C) or Personal Lines license in at least one U.S. state, or be able to obtain it within 30 days of the start date.
• Advanced knowledge of General Motors Insurance products, systems, policies, and procedures.
• Strong communication skills (written and oral) with exceptional active listening; ability to influence customers during selling and servicing.
• Strong analytical and problem-solving skills; ability to work independently and manage time with minimal supervision.
• Ability to type at least 40 words per minute and effectively navigate multiple applications/systems.

Culture & Benefits

• Fully remote role with growth opportunity.
• Work with internal business partners and leaders to resolve complex customer issues.
• Represent OnStar Insurance professionally and maintain a customer-first service approach.
• Start date: August 31st.

Hiring process

• Apply before 07/31/2026, 07:00 AM.