Support Specialist (Insurance)

TL;DR

Support Specialist (Insurance): Acting as a resource for the underwriting team by managing client servicing, processing transactions, and ensuring data accuracy with an accent on maintaining effective relationships with agents and brokers. Focus on resolving low-complexity issues, adhering to compliance standards, and improving operational efficiency through continuous improvement methodologies.

Location: Must be based in Scottsdale, AZ (Hybrid role)

Salary: $51,209–$70,408 (based on national average hourly rate of $24.62–$33.85/hr)

Company

hirify.global Group is a Fortune 500 holding company specializing in insurance, reinsurance, and investment operations with a global presence.

What you will do

• Serve as the primary point of contact for agents and brokers to resolve inquiries and process transactions.
• Gather and verify information for underwriters to ensure file accuracy and completeness.
• Maintain suspense and follow-up systems for outstanding underwriting items.
• Adhere to internal guidelines and compliance standards for all processed work.
• Collaborate with team members and business partners to research and analyze account information.
• Participate in problem-solving and continuous improvement initiatives to enhance team efficiency.

Requirements

• US Work Authorization required (no visa sponsorship provided).
• High school diploma required (college degree preferred).
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Strong customer service orientation and relationship-building skills.
• Exceptional attention to detail and commitment to accuracy.
• Excellent verbal and written communication skills.

Culture & Benefits

• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with employer match.
• Employee Stock Purchase Plan.
• Paid Time Off (PTO) and corporate holidays.
• Parental leave and disability insurance options.