Insurance Sales And Service Representative (Insurtech)

TL;DR

Insurance Sales and Service Representative (Insurtech): Providing consultative support and managing insurance policies for a digital-first auto insurance platform with an accent on customer retention and policy education. Focus on resolving complex customer inquiries, processing quotes, and delivering high-quality service across multiple communication channels.

Location: Must be based in the United States (Remote)

Company

General Motors Insurance is an insurtech business backed by GM and hirify.global, focused on transforming the auto insurance experience through connected vehicle data.

What you will do

• Provide consultative support for quoting, selling, and servicing insurance policies.
• Manage billing, renewals, and coverage questions via phone, email, chat, and text.
• Resolve customer complaints and escalate issues to management when necessary.
• Analyze customer data to promote brand loyalty and improve retention.
• Collaborate with internal business partners to ensure seamless customer experiences.
• Execute specialty team processes and strategies as assigned by leadership.

Requirements

• Must hold a current Property and Casualty (P&C) or Personal Lines License in at least one U.S. State or be able to obtain one within 30 days.
• High School Diploma or equivalent required.
• Proficiency in Microsoft Office Suite.
• Ability to type a minimum of 40 words per minute.
• Must be able to work a flexible schedule including evenings, weekends, and holidays.
• Excellent interpersonal and active listening skills.

Nice to have

• Bachelor’s Degree.
• 0-2 years of customer service experience.

Culture & Benefits

• Opportunity to join a foundational-stage insurtech startup.
• Growth opportunities within a large, stable organization.
• Supportive team environment focused on professional development.
• Exposure to innovative connected vehicle technology.