Senior Strategic Channels & Alliances Manager

TL;DR

Senior Strategic Channels & Alliances Manager (SaaS): Own the full lifecycle of Systems Integrator (SI) partner business in North America, from recruiting and onboarding to driving pipeline and revenue through partner-led GTM motions. Focus on building repeatable SI enablement and QBR-driven business planning rhythms, solving complex partner activation and displacement strategy challenges, and ensuring accurate forecasting in Salesforce.

Company

hirify.global builds service software for employee and customer experiences, helping businesses reduce complexity and deliver faster, more human support.

What you will do

• Recruit, target, and sign new SI partners aligned to hirify.global ITSM and CX growth priorities, from outreach and business case development through contract execution and onboarding.
• Design and run structured onboarding programs to bring new SIs to first-deal-ready status (product knowledge, commercial terms, deal registration, and pre-sales support model).
• Enable and accelerate SI partners across sales, pre-sales, and delivery by building joint go-to-market plans, co-sell motions, and participation in enablement programs (accreditation, demo certification, deal support resources).
• Own SI-sourced and SI-influenced pipeline and revenue commitments by progressing opportunities with CAMs and field AEs, running QBR/business planning rhythms, and tracking deal velocity and revenue contribution.
• Contribute to North America SI strategy (partner selection criteria, tiering, investment allocation) and develop engagement plans for priority displacement targets.
• Feed market and competitive intelligence back to channel leadership and collaborate with marketing, product, and pre-sales on SI-specific content and campaign assets.

Requirements

• 7+ years of experience in channel, alliances, or partner management in a SaaS or enterprise software environment.
• Proven track record of recruiting and activating SI partners (not only maintaining existing relationships).
• Strong understanding of how mid-tier SIs operate, including practice structures, P&L dynamics, delivery models, and partner investment decision-making.
• Experience adjacent to ITSM, EX, or CX, with familiarity with the ServiceNow ecosystem as a strong advantage.
• Commercial rigor: ability to build joint business plans, set pipeline targets, and hold partners accountable to commitments.
• Strong pipeline management discipline using Salesforce (or equivalent CRM) for tracking and forecasting.

Culture & Benefits

• Flexible PTO and wellness benefits.
• Dental, medical, vision, disability, and life insurance options.
• Equity plus ESPP, flexible spending, commuter benefits, and adoption and parental leave benefits.
• Sales commissions eligibility for this role.

Hiring process

• Interviews focused on channel/alliances experience, SI partner activation, and commercial planning discipline.
• Discussion of how you build onboarding, enablement, and QBR-driven pipeline management in Salesforce.

Location: Boston, MA, USA

Salary: $161,500 - $199,500 (annual base) + sales commissions