Account Manager (AI)

Location: On-site in the US East, preferably New York. Listed locations include New York, Atlanta, Boston, Charlotte, Nashville, and Washington, DC.

Compensation: $230k OTE + equity.

Company

LangChain builds open-source frameworks and a platform for building, evaluating, deploying, and operating AI agents at scale.

What you will do

• Manage the post-signature customer lifecycle from adoption through contract execution for a portfolio of commercial customers.
• Forecast renewals and consistently meet retention and net revenue targets.
• Monitor customer health and product usage, identify churn risks, and address commercial obstacles.
• Identify and execute expansion opportunities by connecting customer needs with new features and products.
• Build relationships with technical users, economic buyers, and other key stakeholders.
• Lead renewal negotiations, quoting, procurement, and cross-functional collaboration with Sales, Product, Engineering, GTM Engineering, and RevOps.

Requirements

• 5+ years of experience in a quota-carrying, customer-facing role such as Account Management, Customer Success, or Renewals Management.
• Proven success meeting or exceeding retention and expansion quotas.
• Strong commercial judgment, negotiation, communication, and presentation skills.
• Technical aptitude for explaining complex technical products and familiarity with AI/LLM technology.
• Proficiency with CRM software such as Salesforce.
• Ability to work independently in a fast-paced, ambiguous environment.

Nice to have

• Experience at a high-growth, developer-first, or AI/ML infrastructure company.
• Experience managing renewals under consumption- or usage-based pricing models.
• Experience in B2B SaaS.

Culture & Benefits

• Meaningful ownership and impact in a rapidly growing AI product company.
• Medical, dental, and vision coverage.
• Flexible vacation.
• 401(k) plan and meals on US in-office days.
• Compensation includes base pay, variable compensation where relevant, equity, benefits, and perks.