Renewals Account Manager

TL;DR

Renewals Account Manager: Manage and accelerate customer retention and growth by owning the renewal lifecycle and driving expansion with an accent on customer relationship management, commercial negotiations, and technical product value articulation. Focus on building lasting partnerships, mitigating churn risk, and collaborating cross-functionally to ensure high renewal rates and net revenue retention.

Location: US Remote, preferably San Francisco or New York

Salary: $150K-$200K On-Target Earnings

Company

hirify.global provides an agent engineering platform and open source frameworks to help developers build reliable intelligent agents, trusted by millions worldwide.

What you will do

• Manage the entire renewal lifecycle for a portfolio of commercial customers ensuring high on-time renewal rates.
• Develop and maintain renewal forecasts and meet or exceed renewal and net retention targets.
• Identify and mitigate churn risk by monitoring customer health and product usage.
• Uncover and execute expansion opportunities aligned with customer needs and product features.
• Build and nurture relationships with key stakeholders from technical users to economic buyers.
• Lead commercial negotiations and manage quoting and procurement processes.

Requirements

• Location: Must be based in the US (remote) with preference for San Francisco or New York
• 5+ years in quota-carrying, customer-facing roles such as Account Management or Renewals Manager in B2B SaaS.
• Proven success in retention and expansion quotas with strong commercial acumen and negotiation skills.
• Technical aptitude with familiarity in AI/LLM stack is a significant plus.
• Exceptional communication skills to engage diverse audiences including executives.
• Proficiency with CRM software like Salesforce for pipeline management.

Nice to have

• Experience at high-growth, developer-first, or AI/ML infrastructure companies.
• Experience managing renewals in consumption or usage-based pricing models.

Culture & Benefits

• Competitive compensation including base salary, equity, and benefits such as health and dental coverage.
• Flexible vacation and 401(k) plan.
• Life insurance coverage.
• Locally competitive benefits for EU and UK team members.