Senior Manager, Client Research & Insights (Fintech)

TL;DR

Senior Manager, Client Research & Insights (Fintech): Leading and evolving the Client Experience (CX) program across U.S. and EMEA regions with an accent on insight-led strategic decision-making. Focus on synthesizing complex client feedback into actionable narratives, managing measurement frameworks like NPS, and influencing senior stakeholders to improve engagement quality.

Location: Must be based in New York, NY. Role requires a hybrid work schedule with at least four days per week in the office.

Salary: $115,000–$130,000 per year.

Company

hirify.global is a leading independent global investment firm dedicated to rethinking possibilities and delivering diverse investment strategies to clients worldwide.

What you will do

• Manage the end-to-end CX program across the U.S. and EMEA, including survey design, fielding, and reporting.
• Translate complex client feedback into executive-ready insights and strategic recommendations.
• Partner with Marketing, Sales, and regional leadership to embed CX insights into business decisions.
• Define and evolve CX KPIs aligned with broader commercial objectives.
• Synthesize findings across multiple data sources to create a cohesive narrative on client sentiment.
• Build relationships with senior stakeholders, acting as a trusted advisor on client experience trends.

Requirements

• 8-12+ years of experience in client research, CX, or insights.
• Strong experience designing and managing survey-based CX measurement programs like NPS.
• Proven ability to translate feedback data into actionable business recommendations.
• Experience working with multiple data sources including behavioral and digital analytics.
• Strong executive communication and storytelling skills.
• Ability to manage complex, multi-stakeholder programs within financial services or B2B environments.
• Familiarity with CX platforms such as Medallia.

Culture & Benefits

• Comprehensive compensation including 401(k) matching up to 6%.
• Flexible paid time off and parental leave benefits.
• Health and wellbeing benefits.
• Employee stock purchase plan.
• Collaborative environment focused on professional growth and development.