обновлено 4 дня назад
Customer Success Representative
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Success Representative (Customer Onboarding and Identity Security): Supporting and onboarding standard and enterprise customers using Digidentity solutions with an accent on complex enquiries, customer health monitoring, and cross-functional coordination. Focus on guiding customers through setup and verification flows, resolving escalated cases, and improving onboarding processes and service quality.
Location: The Hague, Netherlands
Company
Digidentity provides identity and security solutions for customers, including enterprise users.
What you will do
- Provide professional customer support by phone, email, and chat for standard and complex enquiries.
- Own and support the onboarding of new customers, including enterprise customers, from Sales handover through adoption.
- Guide customers through solution setup, verification flows, and initial product usage.
- Resolve escalated cases by coordinating with Sales, Product, Engineering, and Operations.
- Monitor onboarding progress and customer health indicators, identifying risks and adoption challenges.
- Maintain customer records and contribute to process, documentation, and service quality improvements.
Requirements
- Vocational or university of applied sciences (HBO) level of thinking and working.
- Several years of experience in Customer Success, Customer Support, or a related role, preferably in technology, SaaS, identity, or security.
- Experience supporting customer onboarding and managing complex customer journeys.
- Excellent written and verbal communication skills in English and Dutch.
- Strong analytical, problem-solving, collaboration, and ownership skills.
- Experience with CRM and ticketing systems.
Culture & Benefits
- Collaborate cross-functionally with Sales, Product, Engineering, and Operations.
- Mentor and support junior Customer Success Agents.
- Follow company policies, security requirements, and data protection regulations.
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