обновлено 3 дня назад
Customer Service Representative 1
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Service Representative 1 (Customer Support): Providing timely customer support across phone, email, and chat for identity verification products with an accent on clear communication, product guidance, and accurate CRM documentation. Focus on conducting verification checks, solving customer issues, and escalating complex cases for timely resolution.
Location: The Hague, Netherlands
Company
Provider of digital identity verification products and customer support services for a global clientele.
What you will do
- Provide prompt, professional support through phone, email, and chat.
- Answer customer enquiries and provide guidance on identity verification products.
- Conduct verification checks and help resolve customer issues.
- Record customer interactions accurately in the CRM system.
- Escalate complex issues to appropriate teams or supervisors.
- Follow company policies while maintaining confidentiality and professionalism.
Requirements
- Vocational or university of applied sciences (HBO) level of thinking and working.
- Previous customer service experience or experience in a similar role.
- Excellent written and verbal communication skills in English and Dutch.
- Strong problem-solving skills and attention to detail.
- Customer-centric mindset and a genuine passion for helping others.
Culture & Benefits
- Work with a dynamic team supporting customers across multiple channels.
- Contribute directly to customer satisfaction and long-term relationships.
- Full-time employment based in The Hague.
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